A Salesforce-centred order management platform connecting B2C Commerce, inventory, warehouse operations and external systems. It gives the business one automated order lifecycle, from checkout through fulfilment.
Every order crossed commerce, inventory, warehouse and external systems. Each hand-off was a coordination point where orders could stall or stock counts could drift. The business needed reliable order lifecycle management, inventory synchronisation across systems, clean commerce-to-OMS integration, automation flexible enough to evolve with business rules, secure and role-appropriate access to orders, and processing that scales with volume.
Built the environment on Salesforce Order Management and Omnichannel Inventory, extending the standard model with custom objects and data models where the business needed more.
Lifecycle automation: Flow orchestrates each order's progress, with Apex triggers and classes where logic needed programmatic control.
Inventory: Omnichannel Inventory provides availability for order and fulfilment decisions.
Warehouse processing: fulfilment work flows to warehouse operations.
Payments: custom payment methods for the business's payment options.
High volume: Batch Apex for large order and inventory operations.
Integration: REST APIs to external platforms, and Salesforce Connect for external data access.
Declarative first, code where it earns its place. Flow covers lifecycle logic admins can adjust without a release. Apex handles what needs programmatic control.
Batch for volume. High-volume order and inventory work runs as batch jobs, so peak load doesn't compete with day-to-day activity or hit platform limits.
Two integration patterns, used deliberately. REST where data has to move between systems. Salesforce Connect where it only needs to be seen in place.
Access built around roles. Sharing and access configuration controls who can see and act on orders.
End-to-end order lifecycle in Salesforce
Inventory synchronisation
Commerce-to-OMS connectivity
Warehouse fulfilment processing
Custom payment handling
Enterprise integration
A secure, reliable integration layer connecting Salesforce with the enterprise's other platforms through MuleSoft, REST APIs and Apex callouts. It is designed for dependable data exchange, clear data ownership, and error handling that keeps operations running.
Sales operations, CRM
A HubSpot CRM built from scratch. Leads flow in automatically from Product Hunt, X and web scrapers, the team works with it through ChatGPT and Claude, and n8n syncs WooCommerce orders.
Enterprise data · Confidential engagement
A governed customer-data foundation on Salesforce Data 360 that resolves records from multiple enterprise systems into one unified customer profile. It is the trusted base for CRM experiences, analytics and AI.
We can scope and build a system with comparable capabilities, shaped around your own workflows, data and integrations.
